Terms of Service

  1. Detailed description of goods and/or services

Essentoils is a business in the health and wellness industry that supplies goods and accessories for use with essential oils.

  1. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way of courier or collection. Delivery costs are R80 anywhere in South Africa or free for orders over R800.

  1. Return and Refunds policy

Please refer to our separate Refund policy available via the Checkout page.

  1. Customer Privacy policy

Essentoils shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

  1. Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Essentoils bank account, the details of which will be provided on request.

  1. Card acquiring and security

Card transactions will be acquired for Essentoils via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on

the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

  1. Customer details separate from card details

Customer details will be stored by Essentoils separately from card details which are entered by the client on DPO PayGate’s secure site.

For more detail on DPO PayGate refer to www.paygate.co.za.

  1. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

  1. Responsibility

Essentoils takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

  1. Country of domicile

This website is governed by the laws of South Africa and Essentoils chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

  1. Variation

Essentoils may, in its sole discretion, change this agreement or any part thereof at any time without notice.

  1. Company information

This website is run by LIT Holdings CC (close corporation) based in South Africa trading as

Essentoils and with registration number 2007/071686/23 and Deborah Little (Member).

  1. Essentoils contact details

Company Physical Address: 141 Eccleston Crescent, Bryanston, 2191

Email: info@essentoils.co.za

Telephone: 083 391 1206